Return Policy

Return Policy for Colorwayz

At Colorwayz, we are committed to providing our customers with high-quality products that enhance their culinary experiences. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy to ensure your satisfaction.

Eligibility Criteria for Returns:

  1. The return period is valid for 30 days from the date of purchase.
  2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

Initiating a Return:

  1. To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order.
  2. Provide your order number, the name of the product you wish to return, and a brief explanation of the reason for the return.

Return Label and Instructions:

  1. Once your return request is approved, we will generate a return label for your convenience.
  2. Attach the provided return label to the original packaging, ensuring that the product is securely packed.
  3. Follow the return instructions provided by our customer service team.

Return Address:

Colorwayz Return
27220 137th St SE
Monroe, WA 98272

Refund Process:

  1. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.
  2. Once approved, we will process the refund to your original payment method.
  3. Refunds may take up to 5-7 business days to reflect in your account, depending on your financial institution.

Exclusions:

  1. Some products may be non-returnable for hygiene or safety reasons. Please check the product description for any exclusions.
  2. Returns beyond the 30-day period may not be accepted.

Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or refund as needed.

Contact Information: Email: [email protected]

Thank you for choosing Colorwayz. We value your business and are dedicated to ensuring your satisfaction with every purchase. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.